On July 4th I had a night shoot, and the next morning when I looked at my Canon 50mm f/1.2 L lens, it had condensation under the plastic focus indicator cover. I immediately sent it into thier New Jersey facility (Canon Factory Service Center 100 Jamesburg Rd Jamesburg, NJ 08831), and after about a week I am told that my lens will cost too much to repair.
Norris, a supervisor at their repair center, explained the situation to me thus:
Me: “OK. So just send me another one, then.”
Canon: “No. You don’t understand. We’re sending it back to you un-repaired.”
Me: “I bought my lens on December 19th, 2007. Don’t you think it’s under warranty?”
Canon: “We can’t repair/replace your lens because it has water damage.”
Me: “Condensation is water damage.”
Canon: “Your warranty doesn’t cover water damage.”
Me: “The lens had some sort of crack, or gasket failure, right? I didn’t throw it in a river!”
Canon: “Your warranty doesn’t cover water damage. We’ll take another look at it. Call me back in a few days.”
A few days later…
Me: “Will you fix/replace my lens?”
Canon: “We had another look at it, and no. We’re going to send it back to you.”
Today, the lens arrives, and just for kicks I put it on my 40D body. Sure enough, the AF (Auto-Focus) is now broken (no auto focus). WTF?
So now I have a lens that has condensation/water damage and no auto-focus.
This story is still waiting for an ending, but there may be help for my situation. I am just smart enough to have insurance! All my camera equipment-even flashes and filters-are insured. My insurance company now has me looking for a place to investigate the lens and assess whether the water in the lens could have gotten there by a micro-crack and/or bad seal somewhere.
I’ll get my money, don’t worry, but Canon is being a real douche about this for no reason. Failure to honor a warranty is pretty bad, but my insurance company assures me that Nikon is far, far worse than Canon. So I guess I have that going for me…
…to be continued