ATCP, LLC

A colleague turned me on to an article here that talks about 5 stunningly awful mistakes for demos. I don’t think these are all that bad, and certainly not stunning, but I’ll include the 5 here, as we have a few more practical ones to add after:

1. Misunderstand the customer’s needs: “Harbor Cruise.” Don’t make a demo in the hope that your customer will eventually see something of interest. Inexperienced salespeople often inflict these demos on their customers as a replacement for doing their homework. Jaded sales engineers offer these demos when they receive little or no pre-demo information from their sales colleagues. Do the research to figure out what your customers need in advance. More »

A Sales Engineer is always on the road, and always has her/his laptop. We often need to make calls that aren’t company calls that we don;t want showing up on the company’s bill. We also find ourselves needing to call work discretely in areas where there is Internet (client site) but no cell phone coverage.

And what about those of us that receive calls from all kinds of people throughout the peak hours of our cell carrier, yet don’t want those minutes taken off our allowance?

What is an enterprising Sales Engineer to do?

I was always frustrated at how Skype was too bulky (kills your battery), and was open to government inspection of content. I don’t use it. Like Gizmo, they get paid for “Skype Out” at a hefty fee. There had to be a better way. Other services I have, like GTalk, don’t even allow for calling land lines. Well, there is a way. More »

The IT Manager has no clothes!

If you want to know what a company sells, ask to see their comp plan. If your sales managers are compensated to sell a product/service that the one they are selling can’t be sold under, guess what? Thats right! It fails. This is the primary reason for companies not being able to move their wares.

But not just any comp plan will do. And that is the rub.

Companies today are in a financial bind. They need to spend less and save more. Do more with what they have, and all that. But how do you do this with a strategic product? You know, strategic, one of dozens of words and phrases we throw about as if we know what they mean, and assuming that they mean the same thing to everyone. Wrong.

More »

It used to be, years back, that a certification meant that you were knowledgeable. Problem was, it really only meant that you were able to pass the kind of test given, and that you had enough short term memory to cram for the test’s material. Certifications do not now, nor have they ever, indicated wisdom or knowledge in the application of one technology into the infinite variety of prospect environments.

If anything, these days too many certifications mean that the person has no time for a real job in the real world, and is virtually useless in a Sales Engineering situation. With thousands of certifications for thousands of applications, which ones do you pick? Oh yeah, and there are more every day! Would you bring a perpetual student on the most important sales call of your career? Of course not. More »

In this article I talked about my 6 D’s of projects, objectives, goals, sales, designs, etc. For this short article I’ll do a little follow-up to explain another aspect of the same methodology.

There are only 2 buckets that any sale or project ever falls into:

Business Need – They want something they don’t have.

Business Solution – They have something they don’t want.

Based on whichever you are presented with, my 6 D’s will produce something different. Let’s look at each:

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